Method of contacting us for warranty issues or product support please email us at the below mentioned email.
** PLEASE DO NOT USE PORTAL AS MENTIONED BELOW AT THIS TIME ** Please email us at support @ buddyrc.com for RMA Support while we work to repair the portal.
RMA Returns can now be handled through "MY ACCOUNT" on the website. Please follow the steps in the RMA tab under your account. If the order number does not show up please create an OFFLINE RETURN on that page and notate the order number. Please do not ship any products back to Buddy RC without the RMA approval and packing list that will be provided upon approval through the RMA portal.
For all warranty services, please contact us via email to firstname.lastname@example.org to obtain an RMA number and customer service request form so we can process your request without confusion and delay. It is imperative that the customer service request form be completely filled out and returned with the product requiring service. Products arriving without the required documentation may be delayed in the warranty process.
All warranty periods are calculated from the time of delivery. All products should be tested and inspected at time of customer receiving product.
New Product Return
If you are not satisfied with our products or our services, you can return the products in 30 days from the date that you receive those items and your payment will be fully or partially refunded depending on the condition of the returned product. Products purchased more than 30 days may be exchanged for warranty but are not eligible for refund. Please make sure to contact us via email to email@example.com first in all cases. We will send you a RMA code and a customer service request form.
Returned product should be in mint condition. Damaged products that are not covered by warranty are not eligible for return and refund. All accessories come with the product should be sent back together.
No restock fee will be charged if the product is in new condition with its original packing. Otherwise a minimum 10% or up to 20% restock fee of the original price will be charged depending on the condition of a returned product.
Refund will be deposited into the account you made payment to us. Please allow us 3-5 working days to check the product before refund is released.
In any cases shipping fee is not refundable. Shipping cost will be deducted from free shipping orders.