If you cannot find your order information, please send an email to support#buddyrc.com (change # to @) for an RMA form. Sending the product back to us without approval and an RMA form may cause confusion and delay in the service.
For all warranty services, please contact us via email to support#buddyrc.com (change # to @) to obtain an RMA number and customer service request form so we can process your request without confusion and delay. It is imperative that the customer service request form be completely filled out and returned with the product requiring service. Products arriving without the required documentation may be delayed in the warranty process.
All warranty periods are calculated from the time of delivery. All products should be tested and inspected at time of customer receiving product.
The warranty of FPV quads and related accessories are handled directly by the manufacturers. Please contact the manufacturer for technical support and warranty.
New Product Return
This policy does not include FPV quads and related accessories.
If you are not satisfied with our products or our services, you can return the products in 30 days from the date that you receive those items and your payment will be fully or partially refunded depending on the condition of the returned product. Products purchased more than 30 days may be exchanged for warranty but are not eligible for refund. Please make sure to contact us via email to support#buddyrc.com (change # to @) first in all cases. We will send you a RMA code and a customer service request form.
Returned product should be in mint condition. Damaged products that are not covered by warranty are not eligible for return and refund. All accessories come with the product should be sent back together.
No restock fee will be charged if the product is in new condition with its original packing. Otherwise a minimum 10% or up to 20% restock fee of the original price will be charged depending on the condition of a returned product.
Refund will be deposited into the account you made payment to us. Please allow us 3-5 working days to check the product before refund is released.
In any cases shipping fee is not refundable. Shipping cost will be deducted from free shipping orders.
Return Policy on FPV Quads and Related Accessories
We do not accept return of FPV Quads and related accessories, such as camera, VTX, antenna, FC, ESC, motor, frame. Please contact the manufacturer of the product for technical support and warranty. Please understand this is a common practice in the FPV Quad market by most major FPV dealers in the USA.