I am brand new to RC, a total newbie. On a whim I purchased a $350 helicopter with an included transmitter from BuddyRC since reviews were good and I'm looking for a new hobby. The transmitter was not 'bound' to the helicopter, or I screwed it up somehow. Either way, I called them and they invited me to send it back for them to check it out. They made it work and returned it in a few days. I was very happy that they actually answer their phone and I'm very impressed with their customer service and follow thru. I look forward to using BuddyRC as my new hobby develops.